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Customer Testimonials

Here below you can find the testimonials of our customers about their experiences with Ace. Please share your own experiences with others via this page.

Items 37 to 45 of 304 total

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I recently purchased an IWC Portuguese Chrono-Automatic and received an excellent customer service! I would definitely recommend them!
Posted by Michael on December 04, 2014
Bij Ace staat service echt voorop! Dit was absoluut merkbaar in de dienstverlening die zij, in het bijzonder Tamarah, geboden hebben. Of het nu in een van de mooie winkels was, aan de telefoon of over de mail je vragen werden altijd super beantwoord! Dit is echt de service die je verwacht wanneer je overgaat tot een aankoop van het kaliber dat zij verkopen of het nu sieraden of in mijn geval horloges zijn. Al met al top!
Posted by Roy on November 27, 2014
Mijn eerste echte eigen horloge aangeschaft bij Ace. Een Tag Heuer aquaracer. Goed begeleid, bedankt voor de goede service.
Posted by Jasper on November 21, 2014
Recently I decided I wanted to buy an IWC watch from their 'Vintage' series. Unfortunately these items seemed to have ceased production in 2008 and consequently they were not listed as available in the IWC catalogue. I made enquiries at several IWC dealers in both the UK and elsewhere but I was always told that these items were no longer available to purchase. But I'm pleased to report that Ace in Amsterdam were much more positive ! They made an effort to locate the item and I recently took delivery of the IWC Vintage Series Portofino that I wanted. An excellent service that is a credit to Ace, Tamarah in particular and to the Dutch 'can-do' spirit. Highly recommended !
Posted by John Wilkie on November 03, 2014
It was my first experience with buying a luxury watch and my expectations over the watch itself and the customer care were high. Here my story: few days after the purchase I did spot some manufacturing defects. The watch was not up to the quality standard of the brand. I expressed to Ace Juwelier my concerns and worries and hope back then they will support me in getting this discomfiture fixed. They did respond out of the most professional manner keeping always the right level of intimacy making me feel well understood. I got all the customer care needed and received a brand new watch presenting this time no sign of defects. I am enjoying now my watch and have full trust in Ace Juwelier for any future purchase. Great team, I really mean it!
Posted by Adrien on October 28, 2014
I recently bought my second watch from Alon at ACE, and I have to say it was a fantastic experience, with the team going out of their way for me in both tracking down and then shipping. Of course, the watch was perfect, but this can and should be expected from any dealer. It is the outstanding- and fast- customer service that sets ACE apart. Thanks guys! David
Posted by David C on June 06, 2014
I purchased a present to be sent to my daughter, I was worried that the postal address was incorrect but after speaking to the customer service and within 10 minutes the item had been delivered to the correct address. Excellent customer service, thank you very much!
Posted by Lynn Stone on May 15, 2014
I've bought from Ace a Longines Hydroconquest. The support was great, the shipment was done in time and I'm very happy regarding the purchase. I'll be back for sure, whenever I feel the need to supply my watch collection.
Posted by Bogdan S on May 08, 2014
I recentely bought a IWC Pilot's watch at Ace & Dik. Service over the phone was really good and agreed to go to the shop Ace & Dik. Service and knowlegde was perfect and handwritten note afterwards really completed the very good feeling. Thanks very much and I will be back the next time!
Posted by Marco on April 17, 2014

Items 37 to 45 of 304 total

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Ace Jewelers Group is a family owned and run company, founded in 1975 operating two physical boutiques and one eBoutique.