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Customer Testimonials

Here below you can find the testimonials of our customers about their experiences with Ace. Please share your own experiences with others via this page.

Items 19 to 27 of 305 total

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I ordered an high end watch from Ace and had the pleasure of working with Tamarah. She went out of her way to make sure that I get it in time. After realizing that the watch they had in stock had a little scratch, they contacted the manufacturer to send them a brand new one with express shipping so they could in return shipped it to me express. Tamarah was a consummate professional and very dedicated to making her customers have a great experience.
Posted by Daron on May 18, 2015
I ordered an omega watch online with ace. I needed the watch in a hurry, they responded quickly, and left me a message once the watch was available in the shop. I applied VAT refund, they contacted me immediately when they received the stamped invoice and transferred back the VAT to my bank account next day! Special thanks to Tamarah for arranging the VAT refund.
Posted by Zeng Zeng on April 30, 2015
I ordered an Omega NATO style watch-strap from ACE and am happy to say that the service was first rate from Tamarah. Time-scales were outlined and my expectations were surpassed. Definitely recommended.
Posted by Scott on April 15, 2015
I needed a new strap for my omega seamaster and inquired through jewelers here in the UK to be given nothing but obstacles about "having to send the watch off". So I put my trust in Ace after an internet search. I ordered the new strap, Tamarah informed of delivery time etc. Sure enough it turned up as promised 10 workings days. I can't thank Ace enough and will happily consider using them again in the future. I strongly recommend Ace if you too experience the same with high street retailers in the UK when purchasing something as simple as a replacement watch strap.
Posted by Neil Grosse on April 05, 2015
I had a great experience purchasing my Omega from Ace! Dale and Tamarah were wonderful to work with and handled everything so well. I found ACE online after trying to get Gassan to reply back to me and they never did! ACE treats you well during the process and are not snooty like some other high end watch dealers. I was able to special order exactly what I wanted a few days before I arrived in Amsterdam. They had everything ready on time, and made the whole process easy for me. The VAT refund was no problem and when I look at how much I saved as compared to buying in the US, the watch was a steal! I would not hesitate to mail order with them in case I was not in town. I highly recommend ACE, they will take care of all your watch needs.
Posted by Bradley on March 25, 2015
I ordered a Tag Heuer Aquaracer and received it in less than 48 hours. Tamarah was very helpful and courteous. I'm highly satisfied with the experience and my new beautiful watch!I will be back for my next watch treat, many thanks to Tamarah and the Ace team. Ace is the most professional company that I have ever dealt with and I will sure pass on my appreciation to others.
Posted by Claudia on March 21, 2015
This is the third watch I purchase from Ace Jewelers and as always I enjoyed buying from this shop! I've made the purchase over the internet and I received courteous and professional service though the purchasing process from a lady called Tamarah Albek. She was always available for questions and replied very quick to emails I sent her. I received the watch exactly as describe and it was packed very good. Even after the purchase when I had some problem with the De-Tax Stamp (because of a mistake of the customs) they were there to help me solve the problem. Thanks again for the shopping experience with your shop. Meni
Posted by Meni Bar on March 20, 2015
My wife is the most precious gift on earth. To show her she is just that to me, I needed the most perfect gift for her birthday. For that I needed something special which should match some memories from her childhood. At Ace the helped me in my search to such a present. They have found a bracelet matching a necklace which my wife got for her 18th birthday from her parents. What better present than a matching piece from her loving husband? Thank you team Ace!
Posted by Marco on March 20, 2015
I had the pleasure of purchasing a Bell & Ross over the internet from Tamarah and ACE last week. My new watch arrived safely last night and could not be any happier with the EXCELLENT customer service that I received from her during the entire purchasing process. I now fully understand why ACE has such a brilliant reputation on many of the watch forums. Thank you very much Tamarah and Ace for the great watch and more importantly the wonderful buying experience. I look forward to visiting your retail stores when I am in Amsterdam later this year.
Posted by Kenny on March 11, 2015

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Ace Jewelers Group is a family owned and run company, founded in 1975 operating two physical boutiques and one eBoutique.