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Once you have placed your order you will receive an e-mail confirmation.
This confirms the complete order plus payment information (bank account number, total amount etc.).
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Do you have a Hotmail account?
Sometimes, e-mails arrive in the spam folder. You can avoid this by adding our address to your ‘approved senders ‘
If you do not add our address to ‘approved senders’ then you may miss our confirmation email.
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Yes, of course. You can contact us during office hours on this number: 020-5711560 or click on the call-back button on our website. You will then be called by one of our service employees.
You can also place an order by fax at 020-4711846. As soon as we receive your fax we will contact you to complete your order request.
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1. Ace Jewelers is an official dealer of all the brands presented on our site .
2. Every product will be sent free of charge.
3. There are no other additional charges.
4. Ace has more than 34 year’s experience in the jewellery branch.
5. Ace is a genuine jeweler with three stores in.
6. Ace offers personal service – with every order we contact you personally.
7. Dissatisfaction equals money –back guarantee. You have 14 days to ‘ change your mind.
8. We manage our After Sales Service.
9. Every product is delivered with (manufacturer’s) guarantee.
10. Ace Juweliers is connected to different branch organisations.
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Once you have chosen a product and wish to buy it you can contact us to find out delivery.
We strive to answer all emails within 24 hours . You can contact us by telephone during office hours or click on the call-back function on our.
As soon as we receive your order we will contact you personally by telephone or email. Once you have accepted the delivery- time then payment is due. If you change your mind for whatever reason we will cancel the order.
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For all products in our eboutique and for deliveries either local or overseas the postage costs are free.
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Yes - you can order on-line and pick up and pay in one of our stores.
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Yes, of course. If you wish your order to be delivered to another address you can change the delivery details.
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You can pay with cash in all our stores. We accept all currencies but prefer Euros.
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In The Netherlands one can pay with an ATM-Card and is called a PIN-card. Please do note that the standard limit on a Dutch PIN-card is EUR 2,500.- In case you know that you want to purchase something of an amount higher, please contact your bank account manager to increase your day limit on that particular card.
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We accept the following major Credit Cards:
1. Visa
2. MasterCard
3. American Express
4. Diners Club
5. JCB (only physical in our stores)
6. CUP (only physical in our stores)
7. Maestro
Please note that we require an ID matching the owner of the card. Please do note that the standard limit on a Dutch Credit Card is EUR 2.500,- In case you know that you want to purchase something of an amount higher, please contact the issueing bank or credit card company to increase your limit on that particular card.
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In case you ordered something online or via phone, you can make a bank transfer/wire by phone or electronically to our bank account:
Dutch Account - Local Payment:
ING Bank in Amsterdam
Bank Account Number: 65.75.23.984
Account Holders Name: Ace Online B.V. located in Amsterdam
Payment Description: Order Number
Amount: European EURO
International Account - Foreign Payment:
ING Bank t Amsterdam (The Netherlands, Europe)
IBAN: NL67 INGB 0657523984
BIC (SWIFT): INGBNL2A
Account Holders Name: Ace Online B.V.
Address: Van Baerlestraat 46, 1071AZ, Amsterdam, The Netherlands (Europe)
Fax: +31205711569
Payment Description: Order Number
Amount: European EURO
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Store credits are available as a gift voucher or when one exchanged an item. Our store credits are valid for six months after issuing and exchangeable at any Ace Jewelers store
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iDEAL allows you to make online purchases in a familiar, secure and simple way. iDEAL is the system that links you directly to your online banking application when you buy online. To start using iDEAL, you don’t need to register, download any files or open an account. If you already have online banking with ABN AMRO, Fortis, Postbank, Rabobank or SNS Bank, you can make payments using iDEAL right away. The transaction is completed swiftly and simply in the familiar online banking environment of your own bank – paying in a way you are already familiar with.
iDEAL offers several advantages compared with other payment methods:
* iDEAL involves paying by means of online banking, therefore familiar and secure systems.
* You can start using iDEAL right away. You do not need to register, download any files or open an account.
* You can start using iDEAL right now if you already have online banking with ABN AMRO, Fortis, Postbank, Rabobank or SNS Bank.
* iDEAL is easy and quick to use, with all transaction details already filled in for you and immediate confirmation of successful payment processing.
* You remain in control of your payment at all times. iDEAL payments are processed immediately and appear on your account straightaway.
* Your name and account number are not disclosed to the online store until you authorise payment. Unlike credit card payments, you remain in control of the release of your personal details.
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You can send us an e-mail on our contact page or to info@acejwelers.com. We will do our utmost best to answer your e-mail within 24 hours.
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During office hours (Central European Time) you can call us free of charge by clicking on the call back button. Live chat is of course also possible.
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During office hours (Central European Time) you can chat with us clicking on the 'start live chat' button.
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Ace Jewelers does her utmost best to ensure that each customer is pleased with his or her order.
If you are not satisfied with our product(s), you get the possibility to return the product within fourteen days. Starting on the day after receipt of the product(s) ordered by or on behalf of the consumer.
When returning a product, a copy of the invoice is required. Products that have been returned without a copy of the invoice are not accepted.
Damaged product must be reported within 24 hours after receipt of the order. Damaged products are replaced after we have received the damaged product.
Please read the general conditions for further information on returning items.
Please note: Returning products are only accepted by us if these have been announced in advance and if the shipment costs have been entirely paid for.
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Yes, if you make use of your right of withdrawal, you shall be responsible for, at most, the costs of returning the goods.
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You can return your product(s) to:
Ace Online B.V.
Van Baerlestraat 46
1071 AZ Amsterdam
Please note: Returning products are only accepted by us if these have been announced in advance and if the shipment costs have been entirely paid for.
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Ace Jewelers sources the finest diamonds from all over the world and sells only diamonds that are 100% conflict-free.
The CEO of Ace Jewelers Group is a member of the oldest diamond exchange in the world and therefore a member of WFDB - World Federation of Diamond Bourses, founded September 17th, 1890 in Amsterdam. The oldest diamond bourse in the world representing Dutch Diamond trade.
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We believe the injury and hardship suffered by any local population when conflicts arise in diamond producing areas is unacceptable. We believe that seeking to profit from conflicts in diamond producing areas is also unacceptable, and we are committed to taking action to address concerns arising out of the misuse of rough diamonds:
1. Ace Jewelers purchases diamonds only from suppliers that adhere to the Kimberley Process Certification Scheme and the System of Warranties.
Under the provisions of the Kimberley Process, mandated by the United Nations, endorsed by the Security Council and enshrined in the national law of all participating countries. Ace Jewelers, and all other members of the industry, are obliged to trade only with sellers that use the System of Warranties.
2. Our entire staff is fully knowledgeable with regard to Kimberley Process requirements. Additionally we have briefed them on government regulations and the Ace Jewelers policy to combat the trade in conflict diamonds. Sales associates are encouraged to provide interested customers to enter into discussion about the issue of conflict diamonds and Ace Jewelers' role in preventing their trade.
3. We also require that our suppliers warrant to Ace Jewelers that the merchandise they supply will be manufactured under working conditions consistent with international guidelines, primarily the UN’s Universal Declaration of Human Rights and International Labour Organisation conventions, particularly those relating to child labour.
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The Kimberly process requires participating governments to ensure that each shipment of rough diamonds exported be in a secure container and accompanied by a uniquely numbered, government-validated certificate stating that the diamonds are conflict-free. Over 70 countries participate, representing all the nations with significant involvement in the diamond trade. All 70 importing countries agree not to accept any rough diamonds without an approved Kimberley Process Certificate.
At Ace Jewelers, all of our diamonds are accompanied by an Ace Diamond Certificate. Ace clearly underlines our stringent conflict diamond policy and we guarantee that every single piece of Ace Jewelers jewelry is ethically produced and 100% conflict-free.
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The World Diamond Council has worked successfully with the United Nations, governments, and groups such as Global Witness and Partnership Africa Canada to introduce a system for the certification of the source of uncut diamonds to prevent the trade in conflict diamonds. This system, known as the Kimberley Process Certification Scheme (KPCS), was formally adopted in November 2002, and came into operation on January 1, 2003.
Today, as a result of the Kimberly Process’s success, 99.8% of the world’s diamond supply is conflict free.
At Ace Jewelers, we can guarantee with 100% confidence that all of our diamonds are conflict-free.
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Conflict diamonds are rough, uncut diamonds used by rebel movements or their allies to finance armed conflict aimed at undermining legitimate governments. In 1998, the Non-government Organisation (NGO) Global Witness brought to the world’s attention the fact that rebel groups were funding their war against the legitimate government in this way.
At Ace Jewelers, we can guarantee with 100% confidence that all of our diamonds are conflict-free.
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Every diamond from Ace Jewelers Diamond Jewelry is conflict-free and child labour free.
Ace Jewelers is aware of the problem of conflict diamonds and has taken measures to guarantee that no conflict diamonds enter its supply chain or its jewelry.
Thanks in great part to international cooperation between governments, the diamond industry, retail jewelers and non-government organizations such as Global Witness and Partnership Africa Canada, vast improvements have been made in the fight against conflict diamonds. However, one diamond used to fund conflict is one too many, and continued vigilance is essential.
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Like a car, a mechanical watch needs to be lubricated regularly to keep it running smoothly. Over time, the oil will deteriorate and friction between the movement's part will increase, causing abrasion and making the watch less accurate. In addition, the friction can create a very fine dust that will itself act as an abrasive on the watch movement parts.
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Manufacturer's recommendations vary, but most range from every three to five years.
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The watch is taken apart and the bracelet and case are cleaned ultrasonically and polished. The pieces of the movement are cleaned chemically and examined. Worn parts are replaced. The movement is then reassembled, lubricated and regulated. Then, if the watch is water resistant, its water resistance is tested.
This is a link to a movie from Breitling, where they show how they service a watch.
http://www.breitling.com/service-chrono/
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Yes you can. If you want your watch serviced or overhauled, Ace Jewelers will send your watch to the service centre of the brand in question.
If your watch still has warranty, the repair will be free of charge.
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It varies a great deal, but consumers can generally expect to pay upwards of EUR 150.- (sometimes a great deal upwards) for an overhaul of an uncomplicated automatic watch. As a rule, the more expensive the brand, the more expensive the overhaul.
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This varies by service centre or repair shop and complexity of the repair and/or availability of the parts needed. But turnaround times for overhauls are generally measured in weeks - three or four in many instances.
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No. Quartz watch movements do not need nearly as much maintenance as mechanical ones do. That is because they have far fewer moving parts -just the gears that move the hands. (A digital watch has no moving parts at all). All that most quartz watches really require is that when the case is opened for a battery change, it be cleaned of accumulated dirt. However, some expensive quartz analog watch movements should have their gear train lubricated ever eight to 10 years.
Here you can see how Breitling services their Quartz movements
http://www.breitling.com/service-quartz/
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At Ace Jewelers 'service' is one of the pilars of our corporate philosophy. When we say service, we mean:
- Repairs
- Appraisals
- Design of new jewelry
- Alterations of current jewelry
- Advice, before, during or after a purchase
- Trade-in of pre-owned & vintage watches
- Wedding Service and Wedding Registers
- Tax Free Shopping
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Ace Jewelers is an official retailer of all the brands presented on this website. A selection of the products presented on this site are actually physical presented and for sale in our stores.
With every product on this website, we list at what physical Ace store you can purchase the brand you are shopping for.
Since every brand has a relative large collection and they do not have every particular item in stock, our collection and stock consists of the best models of each brand.
Therefore we list that we will contact you about availability on every product detail page on this website. As soon as we receive your order, we will confirm the delivery time of each individual product.
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Every product that has been sold by Ace Jewelers comes with a two-year waranty from the manufacturer, unless specified differently. In case the warranty is not supported internationally by the manufacturer, Ace Jewelers Group will process your warranty case.
In case you have a problem with a product your purchased from Ace Jewelers, please report the problem and we will advise you how we can solve the problem as fast as possible.
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Ace means that you deliver the best quality and always try to ecxel in what you do. At the Ace Jewelers Group we not only attempt to assist you with good advice when attaining your jewelry, we also help you after your purchase. The After-Sales Service is of great importance to us. You are welcome in all our stores for questions about and maintenance for your jewelry and watches. We have goldsmiths and watchmakers at your service; however, we also work together with the work shops of the brands present in our store. We offer a 1 year guarantee, or longer, on the maintenance we carried out.
Everything in life need maintenance and care, this is the same for your jewelry and watches. It is advised to let your jewelry be cleaned and maintained once a year by a professional jeweler. Your watches need maintenance too; this maintenance is not only for mechanical movements but also for quartz movements. We can also make official appraisal reports for insurance reasons.
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For insurance reasons we look after the appraisals of your jewels and watches. Your jewels are, in case of fire or burglary, normally spoken co-insured for up to EUR 2,500. You must then show that the articles in your possession were and what you paid for them. This is already quite a hassle. Furthermore, the value of your possessions might be questioned and in doubt all cases of compensation are not sufficient to be able to buy new jewels. It is also important to consider the fact that you might have forgotten to mention one of your valuable jewels and you realize later that that golden broche or that beautiful pearl ring has been completely overlooked and therefore has not been given up at damage declaration. It is impossible to claim money for an article if you are too late. In possession of a taxation report you will not be able to forget anything when declaring the damage and the compensational amount of money will not be doubted and you will be fully reimbursed.
At Ace an appraisal report is always provided in duplicate, because a copy will be sent to the insurance company for approval. This copy is stamped as "seen and approved" and returned to you. At that moment you are protected from problems in case of possible damage. In addition it is advantageous for you to directly know if the total value of EUR 2,500 is not exceeded, because then you must conclude another appropriate insurance which covers higher amounts. The advantage of a separate, additional insurance is, moreover, that your jewels are also insured at damage, loss or robbery outside of your home. Finally, it is important that you let your appraisals be done by a skilled jeweler/appraiser. It will cost you less when the rapport meets the requirements and is immediately approved. You can contact us for an estimation of the value of the jewels you wish to appraise.
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In case you purchase an item from us and you export it out of the European Union, than we can refund the complete VAT amount. They only thing you need to do is get the invoice stamped by an EU Customs Office when leaving the EU and return this stamped invoice back to us. We will refund the full VAT amount as soon as possible. In case you order something online and we ship the watch to an address outside the EU, we charge the net amount (deducted from VAT) directly and you do not have to do anything!
Companies - The Netherlands
If a Dutch company purchases from us and provides us with a matching VAT-number, we will charge the VAT, but one can claim this back on its montly sales tax claim from the Dutch IRS.
Companies - European Union
If a European company, located within the common market of the EU, purchases from us and provides us with a matching VAT-number, we will not charge any VAT, and we will deliver the purchased items on a net/net base (no VAT will be charged).
Companies - International (excluding EU)
If a foreign company (located outside the EU, purchases from us and provides us with a matching VAT-number, we will not charge any VAT, and we will deliver the purchased items on a net/net base (no VAT will be charged).
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The brilliance of any diamond depends on the amount of light that can enter the stone and reflect back to the human eye. However, the smallest deposit of grease on the surface of a stone can dull its reflection. Even a touch from a finger will leave a smudge of natural oil.
You are welcome to bring your Ace Jewelers diamond jewelry to our store for a complimentary professional clean. We recommend you do this four times a year. We will also see that the stones are secure in their settings and we can make any necessary repairs during the cleaning process.
To keep your diamonds clean between store visits, mix some mild liquid detergent with water and apply with a soft, natural bristle brush. Rinse with fresh water and dry with your Ace Jewelers cleaning cloth.
A few words of warning: avoid cleaning your jewelry in or near the sink. If you do, make sure the plug is in. If you are using a brush, be gentle; diamonds can work loose from their settings if treated roughly. If you use hand lotion, wait for at least 10-15 minutes before putting your rings back on.
Finally, take care to store diamonds properly. Because they’re so hard, they can scratch other jeweler and each other. If you are travelling, use an Ace Jewelers travel pouch, which will keep individual pieces safely apart.
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Even cultured pearls with thicker coatings are more fragile than most other gemstones, so you must handle them carefully to keep them in the best condition.
• Your pearls will stay cleaner if you put them on after you've applied your makeup and perfume.
• Be sure to take off your pearl rings before you apply hand and body creams.
• Wipe your pearls with a soft, lint-free cloth as soon as you take them off. The cloth can be dampened with water or it can be dry. If damp, allow the pearls to air dry before putting them away.
• Dirty pearls can be cleaned with a mild soap and water.
• Never clean your pearls with solutions that contain ammonia or harsh detergents.
• Don't put pearl jewelry in an ultrasonic cleaner.
• Don't use abrasive cleaners or rub pearls with abrasive cloth. Both can wear away the nacre coating, leaving you with a plain looking bead.
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Don't store your pearls with other jewelry, because they can be scratched easily when metal or gemstones rub against them. Find a special slot in your jewelry box for the pearls, or keep them in an Ace Jewelers soft bag made from non-abrasive material.
Your fine pearl necklaces should be restrung periodically so that you're sure the silk or nylon cord holding them is in good shape.